Carpet cleaning North Scottsdale, AZ

 

Carpet Cleaning in North Scottsdale, AZ

What method do you use for cleaning?

The method we use for carpet cleaning is hot water extraction, commonly referred to as steam cleaning.  Prestige Floor and Carpet Care’s process is… Pre-spray with 9.ph enzyme then extracted with high alkaline hot water.  This removes the toughest, deepest dirt safely and gently with no soap left on your carpet.   It is the cleaning method most recommended by carpet manufacturers.

 

Do I need to vacuum before the crew arrives?

NO!!!  We pre-vacuum.  Other carpet cleaning companies say “the equipment is vacuuming while we are cleaning” Okay!  Let us say a dust storm covers your drive way and you want to remove it.  Option 1, Grab the garden hose and start rinsing.  It will take longer because you are making mud with loose dirt. Option 2, Take your leaf blower and remove the loose dirt, then rinse it.  That is why we pre-vacuum you carpet before cleaning.

 

What do you consider as one room?

Typically, an area is a room that is up to 300 square feet (that is 15 x 20 or approximately the size of a two-car garage). Living room/dining room combos are considered two areas. Any area over 300 square feet but less than 600 square feet is priced as two areas. Non-standard areas (baths, halls, landings, walk-in-closets, etc.) are priced separately from the standard areas, usually at a lesser price. Please know that these room sizes may vary by location. 

 

How long will it take to clean my carpets?

On average, it will take approximately 20 – 40 minutes to clean the carpet per room. Depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments such as red stains, rust, urine, gum…

 

Do you move furniture?

There is no charge to move furniture. We put our Sticky Safety Shoes™ on any wood or metal legs, then move them, clean the carpet, and move them back. There are several items we recommend not moving, such as: pianos, electronics, China cabinets, waterbeds, some large beds, dressers with mirrors, etc. We do suggest you remove items off your furniture like plants, lamps, and knick-knacks.

 

How long will it take for my carpet to dry?

Dry time is affected by humidity, temperature, and air flow to the area. It can take anywhere between 8-24 hours for the cleaned carpet to completely dry, depending on the variables. Using fans in any rooms cleaned and turning your air conditioning or heating system on, depending on the time of year, can help accelerate drying time. Be sure to leave the Sticky Safety Shoes™ under furniture legs until the cleaned carpet is completely dry to avoid any color or rust transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber soled shoes. Be especially careful when walking from damp, carpeted areas on to non-carpeted areas to avoid slipping.

 

I have heard that cleaning my carpet makes it soil faster. Is this true?

The problem results from residues being left in the carpet which attract dirt. Usually this is caused using soap in the prior cleaning process that has not been rinsed out completely. Our soft, acidic hot water extraction cleaning process leaves no residue behind to attract dirt.

 

I have had my carpet cleaned, but the spots have reappeared. What should I do?

Although most spots that are removed from carpet do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact Prestige Floor and Carpet Care 1-602-620-7881 as soon as possible.

 

Do you guarantee removal of all spots or stains in the carpet?

We cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers. The age of the carpet and the type of carpet fibers also plays a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.